Okay, my Comcast internet had a neighborhood outage for two weeks. Yesterday they finished their repairs/upgrades/whatever. It's top-secret information I guess because nobody had answers as to why or when about the outage. But I still have no internet at home! Comcast sent the "test/refresh signal" and one source said it failed (I think, I couldn't understand the tech) and one said it didn't fail - maybe. Regardless, another phone tech had me unplug the modem/router, unplug the cables, reset the modem, etc. etc. The power light is on, but the "online" light is not. I tried taking the cable right out of my wall (going to the tv/modem splitter) directly into the modem - no change, still no internet connection. I checked the cabling going to my house - no apparent breaks or loose connections. Bear in mind I do have cable tv and internet coming thru the same coaxial cabling. Cable works great, but no internet. Bear in mind also the moden worked fine before we lost internet to the whole neighborhood. I never changed any of my firewall settings or anything else. Everything is still configured just as it was prior to the mass outage. Comcast won't pay a visit until Sunday. Anyone have any ideas of what I can do (at my level) to troubleshoot this?
If you power cycled everything you've done all you can: it's a Comcast network issue. All the devices should auto configure when they power up, refreshing their IP and DNS server addresses at power up.
Yeah I agree with Steve, doesnt sound like there is much you can do apart from wait until your ISP fixes their end.
Of course they will try to prove it's my fault so they can bill me for the service call. Sorry, I did everything the tech over the phone told me to and nothing more - but I'll still have the money ready to pay the tech.
So the rest of the neighborhood has their internet back but I suck hind tit until Sunday? I am less than overjoyed. Can't wait to dump them for WOW. I won't dump them until I get all the credit for the days I missed and my bill is thus settled, then I jump ship. I love competition! BTW from what I hear most of the WOW employees speak English as a FIRST language. I'm adopting a "wait and see" attitude about that.
If the rest of the neighborhood is up, a spike might've damaged your modem. Rinse and repeat (powercycle everything again). Power down everything (unplug if necessary). Power up starting at the modem, go the the router, then your computer. Wait for each device to come fully up before progressing to the next. edit: also, comcast and the rest would have queried your modem to see if it was online and responding. As they are sending a tech, seems to indicate a local problem. If they said your modem is functional, then you may have a problem with your equipment. If the modem's lights indicate it's connected to the internet (or they said it was OK), try connecting your computer directly to the modem (bypass the router). If you have another device (xbox? laptop? Smart toaster?) try connecting one of these directly to the modem. If any of these can connect then there is likely a configuration or hardware problem with your router.
One thing you might try, is to take your modem over to a friend's house who also has Comcast. Swap yours out for theirs, and see what happens. If it works, then you know for certain that the problem is Comcast's. If it doesn't work, then that could mean they've blocked your modem from working at his address (because it isn't connected to his account), or your modem's shot. Good luck.
TWO WEEKS? They put a whole neighborhood offline for two weeks and there was no revolution? I think people would gather torches and pitchforks over here if it was ever out for more than a day tops. Yes, I am serious.
Yes, but you live in a civilized country. In the US, we're taught to take it like the bitches we are.
I CAN HAZ INTERNET! Comcast came over today and found the problem. In the Comcast box next to the street that serves several houses a different Comcast crew put a noise filter on the cabling an hour before I arrived home from work on the day Comcast fixed the neighborhood. Apparently one tech hand doesn't know what the other tech hand is doing. These guys today didn't even know that the neighborhood had been down for two weeks - almost a month for some people! Nobody communicates with each other so nobody can point fingers - no technical information is shared. Counter-productive? No doubt it is - hell of a way to run a railroad!
